---
title: How do I create a log file for Cycle Support?
description: When troubleshooting complex Cycle issues often times the most valuable piece of information that can be provided is the Verbose log file.
---

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# How do I create a log file for Cycle Support?

## When troubleshooting complex Cycle issues often times the most valuable piece of information that can be provided is the Verbose log file.

Luckily creating a **Verbose log file** is easy!

 Step 1: From the Cycle client menu bar select **Edit -\> Preferences**

 ![](https://i18ndesk.zoho.com/DocsDisplay?zgId=745719688&mode=inline&blockId=q9l84ad7f9bc6d9bd4f2fa1b70ce6c0b2e387) 

The Application Preferences window will open.

 Step 2: If unchecked, check the **Verbose log files** option.

 ![](https://i18ndesk.zoho.com/DocsDisplay?zgId=745719688&mode=inline&blockId=q9l84d06ad6f5dadd425c827e720140a97c76) 

 Step 3: Perform the action throwing the Cycle error

The log file can be found at:

**`C:\Users\YOURUSERNAME\AppData\Roaming\Cycle\logs\cycle.log`**

**`NOTE: AppData is a hidden folder by default in Windows that will need to be shown to access.`**

This [Microsoft Support Article](https://support.microsoft.com/en-us/help/14201/windows-show-hidden-files)  provides instructions for showing hidden files.

Step 4: Deliver cycle.log

This file can be attached to a Cycle Support ticket, an email, an IM client or by any means to deliver the file for troubleshooting.

 

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